Frequently asked questions
Everything about setup, analytics, limits, plans, payments, and support.
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Analytics & leads
Is analytics included?
Included on Advanced and Enterprise. Add-on for Starter ($15/mo) and Pro ($10/mo). You get weekly reports (choose the send time) and on-demand reports in your Telegram analytics panel: top query topics, sentiment & complaints, hot leads, AI suggestions, saved hours, and content gaps/broken links.
How does lead capture & handoff work?
We detect buying intent from real conversations and surface hot leads in your Telegram analytics panel (default cap ~10/week; higher limits later). Your team follows up in Telegram or your CRM — no extra forms required.
Can I export analytics?
Exports are planned. If you need a custom export now, message us on Telegram and we’ll help.